Many hotels rely on a PMS to streamline operations and enhance the guest experience. They’ve become a fundamental support tool to manage everyday admin tasks, as well as revealing new avenues to boost revenue.
But when it comes to PMS providers, there’s two different options hoteliers should bear in mind.
With the birth of the traditional PMS system came a wide range of on-premises technology provided by a single supplier.
These providers promised a comprehensive solution for the hospitality industry, including features stretching beyond an online booking engine, channel manager, revenue management, payment solution and a POS system.
On paper, it seems they offer everything a hotelier could possibly need to run and build a thriving property business.
And with the development of cloud technology, unsurprisingly these PMS providers now offer cloud hosted solutions to try and better serve their hospitality clients.
But there’s a new surge of cloud PMS providers emerging, and they’re shaping the future of the hospitality industry.
These providers put emphasis on developing and optimising the core functions hotels need in a true cloud environment. Rather than developing every product in-house and risk bloating the software, these new providers work with partners to integrate new software and give added functionality when needed.
Perfect partnerships, easy integration and cloud confidence is what separates the old from the new. Additional features can be seamlessly bolted on, such as accounting and payment systems, POS systems, housekeeping apps, and guest intelligence solutions.
With the new cloud providers hotels still have access to all the features they’d expect from traditional providers, but ultimately, they gain access to better software and better support at a better price.
So what are the main benefits of choosing the new kids on the block?
More intuitive software at every level
As the new PMS providers’ sole focus is developing the core functionality of their property management system, this can result in a superior product to their traditional alternatives.
Instead of spreading themselves thinly across multiple products, the development team put more energy into creating a stable, highly intuitive system where updates and new features are released more regularly.
Likewise, the carefully selected partners they choose to work with will specialise and be recognised in a specific area, so hoteliers know they’re getting some of the best technology on the market.
Through partnerships and integrations, hoteliers can mix and match solutions from the leading providers as they need them.
Easy integration and access to more features
With a PMS system that easily integrates with countless other programs, the scope to bolt on additional features is endless.
Through the new PMS providers and their partners, hoteliers have access to extremely diverse technology solutions and upgrades as their property needs evolve.
Traditional PMS providers built their products on traditional server based solutions where upgrades were slow to release.
Now they’re hosted in the cloud, the real question is whether they can handle the expectations for speed their customers now expect. These customers expect bugs to be fixed in hours not weeks and upgrades to roll out weekly not every few years.
It would require a drastic shift in the way the entire business operates.
On the other hand, if hotel owners need for example a client relationship management system for guest intelligence, the new PMS systems can integrate seamlessly. If managers want to improve housekeeping operations, the system can connect effortlessly with a housekeeping app.
The options are no longer fixed to what a closed provider has developed in house. As these evolved PMS providers work with carefully selected partners, they can provide far more cloud-based solutions for hoteliers to gain business intelligence, improve operational efficiencies and guest satisfaction.
Improve staff efficiency
When hotels connect their operational software systems together, everyday processes for staff members become easier and quicker to manage. Staff no longer need to login to several systems and manage key information manually.
Everything is updated across various platforms.
This reduces time spent on manual tasks and leaves more time to perfect the guest experience. As hotel efficiency improves, property owners can turn their attention to uncovering guest insights and using techniques to attract more reservations.
Conclusion
As guest expectations change and grow, new technologies provide the support and intelligence needed to create the ultimate guest experience.
With new PMS providers, hoteliers are not simply limited to the typical functions of the PMS as seen with traditional providers. The scope to experience a faster, more intuitive system to manage every aspect of your hotel is now a reality.
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